Make a request for information
You have a right to request any recorded information held by the Council. These are known as ‘Freedom of Information’ or ‘Environmental Information’ requests.
The Council retains details of your requests for two years from the date of response.
Requesting information about yourself
If you want information about yourself, such as a social care file, your employment record, or copies of correspondence between yourself and the council, you should make a Subject Access request.
Other ways to request information
“Business as usual” or “service” requests
Often contacting the relevant department directly to ask common questions can be faster than waiting for a formal FOI response. This typically works best when you’d like information such as copies of Council Tax bills, property repair records or confirmation of attending school.
By post
Information Governance Team
4th Floor, Hackney Service Centre
1 Hillman Street
London
E8 1DY
Making a verbal request for information
We understand that some customers may need additional support to make a request. To speak to a colleague, please contact Customer Services on 020 8356 3000.