Make a request for information

Requesting information about yourself

If you want information about yourself, such as a social care file, your employment record, or copies of correspondence between yourself and the council, you should make a Subject Access request.

Other ways to request information

“Business as usual” or “service” requests

Often contacting the relevant department directly to ask common questions can be faster than waiting for a formal FOI response. This typically works best when you’d like information such as copies of Council Tax bills, property repair records or confirmation of attending school.

Freedom of Information (FOI) and Environmental Information Requests

We recommend you use our online FOI request form as it will guide you to make a structured request and signpost you to any relevant information that we’ve already published. But we will respond to any FOI or EIR request made in writing. That includes:

Making a verbal request for information

We understand that some customers may need additional support to make a request. To speak to a colleague, please contact Customer Services on 020 8356 3000.